Customer Care
Shipping & Returns
Everything you need to know about getting your order and sending something back — fast, easy, and stress-free.
Shipping Info
Fast, reliable delivery so your pet's new favorite thing arrives before they know it's coming.
Free Shipping
On all orders over $50. Ships within 1–2 business days — no fine print, no fuss.
Standard Shipping
Arrives in 3–5 business days at a simple, flat rate anywhere in the country.
Express Shipping
In a hurry? Get it to your door in just 1–2 business days for happy tails, fast.
Order Tracking
We'll email you a tracking link the moment your order ships, so you can follow every step.
Returns & Exchanges
Not the right fit for your pet? We've got you covered with a hassle-free 30-day return policy.
Easy! Just email us at hello@pawmunity.com with your order number and we'll send you a prepaid return label plus simple step-by-step instructions. No hoops, no headaches — most returns are approved within 24 hours.
You have a full 30 days from the day your order is delivered to send it back. As long as the item is in resellable condition, we'll happily process your return or exchange.
Absolutely! Wrong size or color for your furry friend? Let us know and we'll swap it for the right one at no extra cost. Just reach out and we'll get the perfect pick heading your way.
Return shipping is on us — every return includes a free prepaid label. Original shipping charges are non-refundable, but if your order shipped free, you'll get back every penny you paid.
We're so sorry — that's not the welcome your pet deserves! Send us a quick photo within 7 days of delivery and we'll ship a free replacement right away, or issue a full refund. No return needed.