Shipping & Returns

Fast, reliable shipping and a hassle-free return policy — because you and your pet should shop worry-free.

Shipping Info

Free Shipping

Free on all orders over $50. Every order ships within 1–2 business days.

Delivery Times

Domestic orders arrive in 3–5 business days. A tracking email is sent the moment your order dispatches.

Order Tracking

Track your package anytime using the link in your confirmation email — no account needed.

Returns & Guarantees

Return any unused, undamaged item within 30 days for a full refund. Just make sure it's in its original condition and we'll take care of the rest.

If a toy is destroyed within the first 2 weeks of normal use, we'll replace it free — no questions asked. Because tough play deserves a tougher promise.

Contact our support team with your order number and we'll email you a prepaid return label right away. Pack it up, drop it off, and you're all set.

Refunds are processed within 5–7 business days of receiving your return. You'll get an email confirmation once it's on its way back to your original payment method.