Frequently Asked Questions
Everything you need to know about our toys, shipping, and your pet's happiness.
Every product page lists a size guide with weight ranges and dimensions. As a rule of thumb, pick a toy large enough that your pet can't swallow or fully fit it in their mouth. If you're between sizes, size up — and feel free to message us with your pet's breed and weight for a personal recommendation.
Absolutely. All Pawmunity toys are made from food-grade, BPA-free materials and bite-resistant silicone or plush, and every batch is tested to meet strict safety standards. No harmful dyes, no sharp edges — just worry-free play your pet will love.
We build our toys tough, but powerful chewers happen! That's why every durable toy is backed by our 30-day Replacement Guarantee — if your pup destroys it faster than expected, reach out and we'll send a free replacement, no hassle. We stand behind every product we ship.
Yes! Many of our favorites offer a repeat-delivery option so fresh toys arrive on a schedule that suits your pet — every 4, 6, or 8 weeks. Subscribers save on every order and can pause, skip, or cancel anytime from their account. Perfect for keeping playtime exciting.
Orders ship within 1–2 business days and typically arrive in 3–7 business days within the US. You'll get a tracking link the moment your order leaves our warehouse. Plus, we offer free shipping on all qualifying orders so your pet's new favorite toy is always on the way.
If you or your pet aren't happy, you have 30 days to return any unused item for a full refund. Something arrived damaged or wasn't quite right? Just contact our team and we'll make it right with a replacement or refund — because a happy pet and a happy owner is what we're all about.